Refund policy

Refunds and Returns – “Consumers” under the Consumer Rights Act 2015

  1. The provisions of this clause apply to the extent that you purchase from us as a “consumer”, as defined in the Consumer Rights Act 2015. You expressly agree to this information being provided in digital form, rather than on paper.

  2. For online purchases: We hope that you will love your online purchase. However, if for any reason you are not satisfied or you wish to cancel your order, you may return it for a refund within 14 days of delivery so long as it is unopened and in its original condition. The 14 days starts after the day you receive (or someone you nominate receives) the products (or the last delivery of the products). We cannot accept returns which have been used, altered or damaged.      

  3. For in-store purchases: The 14-day cancellation right described above does not apply to purchases made in person at our retail premises. However, your statutory rights under the Consumer Rights Act 2015 in relation to faulty or misdescribed products are not affected.

When you do not have the right to return products for a change of mind

  1. We do not accept returns for change your mind if:

  1. the products are sealed for health protection or hygiene purposes, and these have been unsealed after you receive them

  2. you have damaged the products, or the products are no longer in their original condition (including where you have removed     tags     )

How to request a return

  1. You should email us using the contact details at the start of these Terms or visit our Returns page on our website at [insert link] for more information on how to submit a return or you may use the Model Cancellation Form below.

To Dot Perfume LTD, 7 High Street – Ground Floor,      Windsor, England SL4 1LD

 (Email: hello@dotperfumegallery.com     ,

I hereby give notice that I cancel my contract of sale for the following goods:

_______________________________________________________________________________.

Ordered on/received on: ___________________________.

Name:        ___________________________. Address: _________________________________________________.

Signature: ___________________________. Date: _________________.

  1. You must send the products back to us within 14 days of submitting your accepted returns request. 

  2. You must cover the costs of returning the products to us, except we will pay the costs for returning the products (or reimburse you for pre-agreed postage costs) if we have to by law.

  3. For in-store purchases: If you purchased products in-store and they are faulty or not as described, please return them to our retail premises with your proof of purchase (receipt). We do not accept change of mind returns for in-store purchases, but your statutory rights in relation to faulty or defective products are not affected.

When your refund will be made

  1. Provided that all return conditions have been met, we will make any refunds due to you as soon as possible, and in any event within 14 days from the day on which we receive the relevant products back from you. The refund will be issued to the original payment method, unless otherwise agreed. 

  2. We may reduce your refund of the Price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your mishandling. If we refund you the Price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. 

Faulty or defective products

  1. You have legal rights in relation to products that are faulty or not as described. These rights, provided under the Consumer Rights Act 2015, are not affected by the returns policy in these terms or any additional warranty we provide. Under the Consumer Rights Act, if your product is faulty, you can request a repair or replacement. If these aren't possible or are unsuccessful, you may then be entitled to a full or partial refund. For detailed advice about your legal rights, please contact your local Citizens Advice Bureau or Trading Standards office.

Product Suitability and Skin Sensitivity 

  1. Our products are fragrances intended to be applied to the skin. Individual reactions to fragrance ingredients vary. If you have sensitive skin, known allergies, or any skin condition, we recommend that you carry out a patch test before use and, if in doubt, seek advice from a medical professional before applying any fragrance product.

  2. We are not the manufacturer of the products we sell. If you believe a product contains an undisclosed or incorrectly labelled ingredient that has caused an adverse reaction, you must contact the manufacturer of that product. We will provide you with any manufacturer information we hold to assist you in pursuing such a claim.

Refunds and Returns – All Other Customers

Unless you are a “consumer” under the Consumer Rights Act 2015, we do not accept returns for change of mind.